Privacy Policy – Apostol Mobile Physiotherapy
Last Updated: November, 2025

At Apostol Mobile Physiotherapy, your privacy is extremely important. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or engage with our services.

By using this website, you agree to the terms outlined below.

1. Who We Are

Apostol Mobile Physiotherapy

Provided by Daniel Apostol (Physiotherapist)

Email: Daniel@apostolmobilephysiotherapy.com

Website: apostolmobilephysiotherapy.com

We are committed to complying with the UK GDPR, Data Protection Act 2018, and relevant healthcare confidentiality standards.

 

2. What Personal Data We Collect

We may collect the following information:

A. Information You Provide Directly
When you:

• Book an appointment
• Complete a contact form
• Sign up for communication
• Provide medical information during assessment
• Email or message us

We may collect:

• Full name
• Email address
• Phone number
• Address or location for mobile physiotherapy
• Date of birth (if required for assessment)
• Medical history relevant to physiotherapy
• Appointment details
• Payment or invoice information
• Any details voluntarily shared in messages

B. Information Collected Automatically

When you browse the website, we may collect:

• IP address
• Browser type
• Device type
• Pages visited
• Cookies and usage data

This helps improve website performance, security, and user experience.

C. Third-Party Data

We may receive information through:

• Doctify (reviews widget)
• Booking widget or scheduling tool
• Contact form plugins

These third parties have their own privacy policies.

 

3. How We Use Your Information

Your information is used for:

• Booking and confirming appointments
• Providing physiotherapy assessment and treatment
• Generating invoices
• Responding to enquiries
• Sending appointment reminders or updates
• Clinical record-keeping required by UK healthcare standards
• Improving website functionality and performance
• Security and fraud prevention

We only use your information when there is a lawful basis, such as:

Consent

• Performance of a contract (when you book a session)
• Legal obligation

Legitimate interest (e.g., improving the website)

 

4. How We Protect Your Data

We follow strict professional and legal standards, including:

• Encrypted data storage
• Secure hosting
• Password-protected clinical records
• Limited access only to authorised personnel
• Secure communication when sharing documents

We never sell or share your information with third-party marketers.

 

5. Sharing Your Information

We only share your data when necessary, such as:

• With payment processors (e.g., Stripe, Contra)
• With booking platforms
• With Doctify if you leave a review
• With other healthcare professionals only with your consent, unless legally required
• To comply with legal or safeguarding obligations

 

6. Cookies & Tracking

Our website may use cookies to:

• Improve loading speeds
• Track anonymised usage analytics
• Enable functionality (e.g., embedded Doctify widgets)
• Remember user preferences
• You may disable cookies in your browser settings, but some features may not function properly.

 

7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Request corrections
• Request deletion (when legally appropriate)
• Withdraw consent
• Restrict or object to processing
• Request data portability
• Make a complaint to the ICO (Information Commissioner’s Office)
• To exercise these rights, contact us at daniel@apostolmobilephysiotherapy.com.

 

8. Data Retention

We retain:

• Clinical records
  As required by UK healthcare law typically 8 years, or until a child patient reaches age 25.
• General enquiries / booking information
  Kept only as long as necessary for the intended purpose.

 

9. Children’s Privacy

We only collect information about children under 16 with parent/guardian consent. All data is handled in line with safeguarding rules.

 

10. Links to Other Websites

Our website may link to:

• Doctify
• External resources
• Payment platforms
• Social channels

We are not responsible for their privacy practices.

 

11. Changes to This Policy

We may update this policy occasionally. The “30-11-2025” date will always indicate the latest version.

 

12. Contact Us

For any questions or requests regarding your data:

Daniel Apostol – Apostol Mobile Physiotherapy
Email: Daniel@apostolmobilephysiotherapy.com
Website: apostolmobilephysiotherapy.com